OptiPro Guide: Losing Network Connection FAQs
This guide addresses common questions and issues regarding network connectivity for your OptiPro devices and services.
1) What happens if my scale loses connection to the network?
Both the OptiPro dashboard and the Local Device Manager will display thescale as offline. You will receive a notification indicating that the scale hasgone offline.
Action Steps:
Your maintenance team should inspect and resolve any issues with the scale or its network connection as soon as possible. OptiPro will notify you once the connection is restored. Note: Measurements taken during the disconnection will not be transmitted until the scale is back online.
2) What happens if the computer running Local Device Manager loses its Internet connection?
In the event of a local network outage:
The Local Device Manager will continue to collect and store all measurements locally. Once the connection is restored, it will upload the cached data to the cloud.
Be Prepared For:
A potential surge of notifications for out-of-spec data once the computer reconnects and uploads the cached measurements.
3) What if the OptiPro site itself goes down?
OptiPro’s software as a service (SaaS) infrastructure is designed to be highly reliable, aiming for a standard uptime of 99.5%, often achieving up to 99.9%.
During a rare downtime:
Data collection continues uninterrupted; all your data is securely stored in the cloud. Access to your data is maintained, and our support team is available to assist with any discrepancies.
Thank you for choosing OptiPro!
Should you encounter any issues or have questions, our support team is ready to assist. Please visit our support page to submit a query.
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Easy Scale Integration with OptiPro's Agnostic Local Device Manager.
Universal Local Device Manager:
OptiPro's universal local device manager makes integratingour technology with any scale easy. Whether you're using an analog scale or adigital scale, OptiPro's local device manager can be configured quickly andeasily, giving you the flexibility to choose the scale that works best for yourbusiness.
Easy Configuration:
OptiPro's local device manager is designed for ease of use,with a simple EXE configuration that can be completed in just a few clicks.This means that you can get started with our technology right away, without anytechnical expertise or training.
Seamless Communication:
With OptiPro's universal local device manager, your scalecan communicate seamlessly with our technology, ensuring that you get the mostaccurate data possible. This means that you can measure and optimize waste inreal-time, without any delays or complications.
Flexible Integration:
OptiPro's universal local device manager gives you theflexibility to integrate our technology with any scale, so you can choose theone that works best for your business. This means that you don't have to investin new equipment or make any major changes to your manufacturing process tostart using OptiPro.
Remote Alerts of Events Take Action with OptiPro
OptiPro's remote alerts of events feature is designed to help you take action quickly, minimizing waste and maximizing efficiency. With this feature, you'll receive real-time alerts for any events that occur during your manufacturing process, such as when a batch of product has been completed or if there's been a deviation from your expected outcomes.
Why is this important? Because it allows you to make informed decisions in real-time, ensuring that you can take corrective action as soon as possible. By reducing the time it takes to respond to events, you can minimize the impact of any waste on your business and ensure that your production process
runs smoothly.
For example, if a batch of product has been completed, you'll receive an alert that lets you know it's time to move on to the next step in the process. This means that you can keep your production process running smoothly, without any delays or downtime. And if there's been a deviation from your expected outcomes, you'll receive an alert that lets you know it's time to take corrective action, minimizing the impact of any waste on your business.
Overall, OptiPro's remote alerts of events feature is a powerful tool that helps you take action quickly, minimizing waste and maximizing efficiency. With this feature, you can be sure that you're always in control of your manufacturing process, even when you're not on-site.
Browser-Based Dashboard - Monitor Your Devices Anytime, Anywhere
OptiPro's browser-based dashboard allows you to access your devices locally or remotely, giving you a clear overview of your manufacturing process at all times. This feature makes it easy to monitor your devices and stay on top of your production process, even when you're not on-site.
With OptiPro's browser-based dashboard, you can configure and prioritize your devices to meet your specific needs. This means that you can choose which devices to monitor more closely and set your own standards for performance. You can also customize your dashboard to display the data that's most important to you, such as graphs, charts, or other visual representations of your production process.
Whether you're accessing your devices locally or remotely, OptiPro's browser-based dashboard provides you with real-time data that you can use to make informed decisions. This means that you can monitor your production process and take corrective action as needed, ensuring that you're always in control of your business.
Overall, OptiPro's browser-based dashboard is a powerful tool that makes it easy to monitor your devices and stay on top of your manufacturing process. With its flexible configuration options and real-time data analysis, you can be sure that you're always making informed decisions, maximizing your efficiency and reducing waste.
